Privacy Policy

Last updated: 23 April 2026

Who we are

Replyji is operated by Plateful Technologies, based in India. You can contact us at support@platefultechnologies.com.

What we collect

• Account data: your name, email, phone number, and hashed password.
• WhatsApp data: messages to and from the numbers you chat with on your connected WhatsApp account, along with contact names and phone numbers that WhatsApp exposes to a linked device. We only access this while your session is linked.
• AI settings: the tone, language, and custom instructions you configure.
• Usage logs: basic request logs (IP, timestamp, route) for security and debugging.
• Billing data: when you subscribe, we store your plan and PhonePe transaction IDs. We do not store card numbers or UPI PINs — those are handled by PhonePe.

How we use it

• To generate AI replies to messages you receive on WhatsApp.
• To show you your own chat history inside the Replyji portal.
• To deliver the product, run billing, and provide support.
• To detect abuse, prevent fraud, and enforce our Terms.

Who we share with

We share data with the following service providers, strictly to run the product:

• OpenAI — we send the incoming message + your tone/language settings so it can generate a reply. We do not send your account credentials.
• Supabase — our database and auth backend, hosted on AWS.
• Hostinger — our web hosting.
• Resend — for transactional email (OTP, receipts).
• PhonePe — for subscription payments.
• Google — if you sign in with Google.

We do not sell your data to advertisers or brokers.

WhatsApp data

Replyji connects to your WhatsApp account as a linked device using the same mechanism as WhatsApp Web. We only process messages while your session is linked. You can disconnect at any time from your phone's linked-devices screen or from within the Replyji dashboard, which immediately stops any further processing.

Retention

• Chat messages: kept while your account is active, deleted 30 days after you close your account.
• Account data: kept while your account is active, deleted within 30 days of account closure.
• Billing records: kept for 7 years as required by Indian tax law.

Your rights

You can access, export, or delete your data at any time by emailing support@platefultechnologies.com. We respond to all requests within 30 days.

Children

Replyji is not for users under 18. We do not knowingly collect data from minors.

Changes

We'll update this page when anything material changes and notify you by email if you have an active account.